What To Do At LTC Claim Time? Stop.
November 21, 2024 by Claude Thau and Ramona Neal
They are your clients, and they will have questions. Naturally, your inclination is to help—even if they didn’t purchase the long-term care policy from you. Instead, first stop. Stop, to avoid overcommitting. To be clear, the point of stopping is not for clients to delay submitting their claim. The point is to be thoughtful and prudent before acting. Has your client even reviewed the policy before calling in the claim? Will you be assisting them? The goal is to produce a good experience for them and to avoid the hassle and stress associated with a delayed or denied claim.
Click HERE to read the full story via Broker World
Wink’s Moore on the Market: Just catching-up on my reading…
Opened-up my (now) bi-monthly issue of Broker World magazine, and caught this little gem from my good friend Ramona Neal, CLU, ChFC, CLTC, REBC and Claude Thau.
“What To Do At LTC Claim Time? Stop.”
Yes, I admit- it appealed to me more because of my father going to the nursing home this week. That said, I have always opted for as many Long Term Care (LTC) continuing education courses as I can get. I am constantly trying to increase my knowledge on things that I am not an expert on. Hence, reading this article.
While my father doesn’t have any form of LTC insurance, articles like this provide a salient reminder of what thousands of Americans are going through right now. The best time to have LTC insurance is before you need to make a claim!
Thanks to Ramona and Claude for this excellent, educational piece. -sjm
