AI Chatbots Don’t Understand Annuities

June 1, 2023 by John Manganaro

More and more consumers are finding ways to utilize generative artificial intelligence in their daily lives, most often through “chatbots” that use the emerging technology to spit out human-like responses to both simple and complex prompts in a matter of seconds.

According to Tamiko Toland, managing director of lifetime income strategy and market intelligence at TIAA, it is only natural that Americans are turning to programs such as ChatGPT for help with everything from meal planning to writing wedding vows. When the stakes are low, engaging with generative AI technology can be equal parts useful and diverting, she says.

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Originally Posted at ThinkAdvisor on May 31, 2023 by John Manganaro.