Iowa Insurance Division monitors Transamerica after rise in customer service complaints

May 18, 2021 by Gazette (Cedar Rapids, IA)

May 17—Transamerica Corp., one of Cedar Rapids’ largest employers, is under review by the Iowa Insurance Division for a rash of complaints related to the company’s taking over customer service for Vanguard Annuity in December.

People who complained to the Insurance Division or the Iowa Attorney General said they couldn’t get through to Transamerica, an investment, retirement and life insurance company, to check on their investments, make transfers or seek payouts after the death of a loved one.

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Originally Posted at InsuranceNewsNet on May 17, 2021 by Gazette (Cedar Rapids, IA).