AI Can Help Life Insurers Hear What the Customers Are Saying
August 5, 2020 by Mia Papanicolaou
Over the years banks, retailers, and telecommunications have embraced new technologies such as artificial intelligence (AI) and machine learning (ML) to enhance their customer communication and, ultimately, customer experience. While there may have been a time to sit back and see what works and what doesn’t, these are now proven technologies. Organizations in the life insurance space need to adopt this thinking or risk being left behind.
Not only is today’s customer more tech-savvy than ever and expects
The renewed battle over federal and state annuity sales standards further emphasizes the value of addressing customers’ concerns. the same high levels of convenience from their insurers as they do from other companies, but the last few months have put a spotlight on the need for a better digital communication customer experience.
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