We would love to hear from you. Click on the ‘Contact Us’ link to the right and choose your favorite way to reach-out!

wscdsdc

media/speaking contact

Jamie Johnson

business contact

Victoria Peterson

Contact Us

855.ask.wink

Close [x]
pattern

Industry News

Categories

  • Industry Articles (22,062)
  • Industry Conferences (2)
  • Industry Job Openings (3)
  • Moore on the Market (485)
  • Negative Media (144)
  • Positive Media (73)
  • Sheryl's Articles (827)
  • Wink's Articles (373)
  • Wink's Inside Story (283)
  • Wink's Press Releases (127)
  • Blog Archives

  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • November 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009
  • August 2009
  • June 2009
  • May 2009
  • April 2009
  • March 2009
  • November 2008
  • September 2008
  • May 2008
  • February 2008
  • August 2006
  • Jackson Earns 2019 “Contact Center of the Year” Award from SQM

    March 4, 2020 by Jackson National Life Insurance Company

    LANSING, Mich.–(BUSINESS WIRE)–Jackson National Life Insurance Company® (Jackson®) was recognized with four awards from Service Quality Measurement Group, Inc. (SQM)1 for excellence in contact center service in 2019. For the first time, Jackson was awarded SQM’s top honor — Contact Center of the Year — for earning the highest combined ratings for customer and employee experience among a field of leading call centers from across North America.

    “We’re incredibly honored and excited to win the most prestigious award SQM offers after achieving recognition as a Contact Center of the Year Finalist for the past four years,” said Laura Prieskorn, senior vice president and chief operating officer for Jackson. “Winning this distinguished award demonstrates the high level of commitment, integrity and knowledge our outstanding associates exhibit to consistently provide the superior customer service financial professionals have come to expect from Jackson.”

    Jackson also received two additional awards that reflect the company’s strong focus on providing excellent service to financial professionals. These include Contact Center World Class CX Certification, awarded for an 80 percent or higher rate of solving customer issues on the first call for at least three consecutive months, and the Highest Customer Service — Financial Industry award, for achieving the highest first-call resolution (FCR) score in the market. Additionally, Jackson received the World Class Employee Experience Award for the sixth time, which is based on at least 50 percent of employees rating their overall experience of working in the contact center as “very satisfied.”

    “SQM is very happy to announce Jackson as Call Center of the Year,” said Lara Pow, chief financial officer of SQM. “As an ongoing finalist for this award for the past four years, Jackson has shown a commitment to providing a world class customer experience, which is a testament to the hard work of their contact center team. Based on their customer feedback, the effort the team consistently puts forward has certainly been noticed. The results that Jackson was able to achieve were remarkable and very deserving of this award.”

    According to SQM’s benchmarking survey, 97 percent of financial professionals who called the contact center gave Jackson’s customer service the highest possible rating, which is 12 points higher than the industry average. The survey also showed the contact center resolved 89 percent of inquiries in the first call, which is 8 percent higher than the average world class call center.

    “Achieving world-class performance is not only a testament to the dedication of our Service Center, but to all our Operations associates and other team members within the organization who provide them with the essential support they need to excel on the job,” Prieskorn said. “Our award-winning results would not be possible without the dedicated and unwavering approach of our associates to supporting each other and our customers. This recognition exemplifies Jackson’s extraordinary success as a leading retirement solutions provider.”

    SQM’s awards are based on the customer’s satisfaction with his or her service experience, the customer service representative, as well as the resolution of the call. Feedback came from the customers who contacted Jackson as well as employees who worked in a contact center. SQM benchmarks more than 500 leading North American contact centers annually and has conducted benchmarking studies since 1996. The 2019 awards are based on studies from Jan. 1, 2019 to Dec. 31, 2019.


    1 SQM, Contact Center of the Year, 2019, Contact Center World Class CX Certification, 2019, Highest Customer Service — Financial Industry, 2019, World Class Employee Experience, 2019.

    About Jackson

    Jackson is a leading provider of retirement products for industry professionals and their clients. The company and its affiliates offer variable, fixed and fixed index annuities designed for tax-efficient growth and distribution of retirement income for retail customers, as well as products for institutional investors. Jackson is a proud founding member and co-chair of the Alliance for Lifetime Income, a nonprofit 501(c)(6) organization formed and supported by 24 of the nation’s financial services organizations to create awareness and educate Americans about the importance of protected lifetime income. With $281.5 billion in IFRS assets*, the company prides itself on sound corporate risk management practices and strategic technology initiatives. Focused on thought leadership and education, Jackson provides industry insights and financial representative training on retirement planning and alternative investment strategies. The company is also dedicated to corporate philanthropy and supports nonprofits focused on strengthening families and creating economic opportunities in the communities where its employees live and work. For more information, visit www.jackson.com.

    *Jackson has $281.5 billion in total IFRS assets and $265.7 billion in IFRS policy liabilities set aside to pay primarily future policyowner benefits (as of June 30, 2019). International Financial Reporting Standards (IFRS) is a principles-based set of international accounting standards for reporting financial information. IFRS is issued by the International Accounting Standards Board in an effort to increase global comparability of financial statements and results. IFRS is used by Jackson’s parent company.

    Jackson is an indirect subsidiary of Prudential plc, an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers (as of June 30, 2019) and is listed on stock exchanges in London, Hong Kong, Singapore and New York. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America.

    Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York). Jackson National Life Distributors LLC.

    PR3271 02/20

    Contacts

    Contact: Patrick Rich
    Phone: 615-861-5432
    Email: patrick.rich@jackson.com

    Originally Posted at Business Wire on March 3, 2020 by Jackson National Life Insurance Company.

    Categories: Industry Articles
    currency