LifeQuotes.com Survey: February Customer Satisfaction at 98 Percent Positive
March 7, 2018 by LifeQuotes.com
DARIEN, Ill., March 6, 2018 /PRNewswire/ — LifeQuotes.com, the instant life insurance price comparison service that is dedicated to simplifying the life insurance buying experience, announced today that its telephone sales agents achieved a 98% positive customer satisfaction ranking in February.
“We are thrilled but not surprised to have achieved these outstanding customer satisfaction results in February, which come on the heels of our previously-announced 350,000th customer milestone,” remarked LifeQuotes.com vice president, Michelle Zieba. “Our experienced telephone agents are kind and easy to deal with. On a serious purchase like this, it’s natural to want thorough advice and guidance, especially if the customer has a medical condition history. Our goal is to provide sound advice to families who have made the wise decision to purchase life insurance and then support that decision with the speediest policy delivery service in the business.”
In a non-scientific survey conducted throughout February by the company, life insurance shoppers who called LifeQuotes.com for advice were shortly thereafter asked to grade their experience. Approximately 800 respondents voted as follows: Excellent (83%), Very Good (12%), Good (3%), Fair (1%) and Poor (1%).
LifeQuotes.com distributes term life, whole life, universal life, final expense and accidental death insurance to middle market families. Customers can buy online or buy by phone on a modern, paperless basis. The average policy face value is $400,000. The company’s comparative rater, which allows anonymity for maximum customer privacy, gives accurate quotes even when there is a medical issue history or the applicant is currently taking prescription drugs.
Rob Goss, executive vice president, remarked, “Life insurance markets are modernizing as evidenced by the sales growth of policies that do not require a medical exam or medical records retrieval. Such policies now account for 40 percent of our new business. For applicants who require a paramed exam and off-internet retrieval of their medical records, we’re seeing that 90 percent of our policies are underwritten and delivered in under 35 days, which is significantly faster than historical norms. The telephone agents that we have in place compliment nicely the quotation and order-routing technology that we designed and brought to market.”
Lifequotes.com offers free quotes and advice through licensed telephone agents that are available 7 AM to 8 PM Central Daylight Time, 7 days a week. Instant, online quotes are available 24×7 at www.lifequotes.com.
Life insurance prices are now at or near all-time lows among the big brand life insurers
The chart below reveals current best prices for a healthy applicant with no ratable issues on a 10-year, medically underwritten, level term life policy that covers death by any cause, at any time, in any place, except for suicide within the first two policy years (one year in some states). Term life premiums rise after the initial rate guarantee period. Rates for 15, 20, 25, 30 years and lifetime are also available for instant viewing at www.lifequotes.com. Some term life allow conversion to permanent insurance without having to undergo further underwriting.
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10 Year Term Life, Sample Monthly Premiums |
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|
Female Rates |
Male Rates |
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|
Age |
$100,000 |
$250,000 |
$500,000 |
$1,000,000 |
Age |
$100,000 |
$250,000 |
$500,000 |
$1,000,000 |
|
|
18-35 |
$7 |
$9 |
$12 |
$19 |
18-35 |
$7 |
$9 |
$14 |
$22 |
|
|
40 |
$8 |
$11 |
$16 |
$25 |
40 |
$8 |
$12 |
$18 |
$29 |
|
|
45 |
$10 |
$15 |
$25 |
$42 |
45 |
$11 |
$17 |
$28 |
$47 |
|
|
50 |
$13 |
$20 |
$34 |
$61 |
50 |
$14 |
$24 |
$42 |
$74 |
|
|
55 |
$17 |
$29 |
$52 |
$95 |
55 |
$20 |
$38 |
$71 |
$129 |
|
|
60 |
$23 |
$42 |
$76 |
$140 |
60 |
$29 |
$60 |
$113 |
$214 |
|
|
65 |
$33 |
$67 |
$124 |
$300 |
65 |
$53 |
$104 |
$197 |
$373 |
|
|
70 |
$58 |
$108 |
$200 |
$374 |
70 |
$88 |
$180 |
$323 |
$610 |
|
The sample premiums shown above are subject to underwriting by each participating insurer. Term life premiums rise at the end of the initial rate guarantee period.
Past Accolades
- 2017 Vision Award Winner, Life Insurance Direct Marketing Association (LIDMA)
- “The premier Web site in terms of details and ease of use…” — Yahoo! FINANCE
- Named a “100 Most useful website” by MSN Money
- Ranked #1 life insurance website by Kiplinger’s
- A+ Better Business Bureau rating
- Past Winner: Forbes’ “Best of the Web”
- The best web site I’ve found…” — Dallas Morning News
- “…we’d recommend you do your insurance shopping here…” — Barron’s
- “…outstanding – as good as a Web site on insurance can possibly be. Hats off and a gold star to the top insurance site on the Web.” — Insurance for Dummies
Participation by Leading Life Insurance Companies
The sample life insurance policies described above may not be available in all states. Policies examined include American Continental Insurance Company, Brentwood, TN, policy form ACIFE01732; American National Insurance Company, Galveston, TX, policy form ART 12; Banner Life Insurance Company, Urbana, MD, policy form ICC08-LIA, and William Penn Life Insurance Company, Garden City, NY, policy form LIA-WP, both Legal & General America companies; Brighthouse Life Insurance Company of Charlotte, NC, policy form 5E-21-04 and Brighthouse Life Insurance Company of NY of New York, NY, policy form 1E-23-12-NY, both a part of Brighthouse Financial. Lincoln Life & Annuity Insurance Company of New York, Syracuse, NY, policy form LEF06321-18_7-10, and The Lincoln National Life Insurance Company, Fort Wayne, IN, policy form LEF06321_5-12, both insurance company affiliates of Lincoln National Corporation, whose marketing name is Lincoln Financial Group; John Hancock Life Insurance Company (U.S.A) of Boston, MA 02117, on policy form number ICC16 2016TERM and John Hancock Life Insurance Company of New York, Valhalla, NY 10595, Pacific Life Insurance Company of Newport Beach, CA, policy form P16YLT. Minnesota Life Insurance Company, St. Paul, MN, policy form F76777-15 and Securian Life Insurance Company, St. Paul, MN, policy form F58854-5, both Securian Financial companies. North American Company for Life & Health Insurance, Chicago, IL, policy form LS174; Protective Life and Annuity, Birmingham, AL, policy form TI-15; Pruco Life Insurance Company of New Jersey, Newark, NJ, policy form ORD96200-2010, member companies of Prudential Financial, Inc., Newark, NJ; The Savings Bank Mutual Life Insurance Company of Massachusetts, Woburn, MA, policy form A91-OSV (SBLI and The No Nonsense Life Insurance Company are registered trademarks of The Savings Bank Mutual Life Insurance Company of Massachusetts; Transamerica Financial Life Insurance Company, Harrison, NY, policy form 3-304 38-111 and Transamerica Life Insurance Company, Cedar Rapids, IA, policy form 1-304 11-107, both AEGON companies; United of Omaha Life Insurance Company, Omaha, NE, policy form LAP1099, a Mutual of Omaha affiliate company.
About Life Quotes, Inc.
Privately-held LifeQuotes.com operates an Internet-based insurance exchange for consumers at www.lifequotes.com. The company’s proprietary technology provides instant quotes and illustrations from 50 leading life insurers and enables a quick, paperless purchase process. Life Quotes also provides quotes for auto, home, disability and Medicare supplement plans. The company also provides co-branded life insurance technology and fulfillment services to insurance companies, financial institutions, banks, credit unions, property & casualty agencies, trade associations and other affinity groups with large customer bases. More than 350,000 people have purchased policies through LifeQuotes.com. Visit www.lifequotes.com for more information or to experience the life insurance quoting experience online.
SOURCE LifeQuotes.com
