Insurers Plan To Improve Portal Shortcomings In 2018

November 21, 2017 by Cyril Tuohy

A high percentage of life and annuity company executives report middling satisfaction with agent portals. But insurers plan to continue improving digital distribution channels in 2018, according to a new report.

Internet portals, which let agents log into company systems to track customer policies, provide the key link between the insurer and their retail distribution advisor.

Novarica’s annual survey on the state of information technology spending in the coming year revealed many insurers gave themselves failing or barely passing grades on their portal capabilities.

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Originally Posted at InsuranceNewsNet on November 17, 2017 by Cyril Tuohy.