Main obstacle to better customer service: Lack of communication
April 28, 2014 by Warren S. Hersch
More than 80 percent of insurance claims professionals say that monitoring, evaluating and improving interactions with customers is the top claims initiative geared toward improving customer interactions, according to a new report.
Trillium Software discloses this finding in its “2013 Claims Survey: Analysis of Results.” Completed in the fourth quarter of 2013, the survey polled nearly 50 insurance claims professionals, including executives, managers and adjusters.
Originally Posted at LifeHealthPro on April 24, 2014 by Warren S. Hersch.
Categories: Industry Articles
